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This place has the HIGHEST level of customer service I have experienced in a long time. They only deal with insurance companies usually though, not a personal customer basis.
I was looking for a place to check my Lexus NX that had better deals than the dealership and I couldn’t have been happier. I don’t understand much about cars but they explained everything they were going to do, which I appreciated.… More The owners were both very knowledgeable and helpful. I highly recommend this shop if you’re looking for quality work and good service for your car!
I can’t speak greater things about these 2 gentlemen! As a professional collision appraiser, calibrations and electrical repairs are becoming mandatory for every collision repair. The industry is in demand for knowledgeable shops that… More can perform these type of repairs. Urban Motor Works has helped me with multiple cars and have always been on target with completion time and pricing. Thank you Cameran and Dan, my business is yours!
Weird Vehicle Electrical Issue Fixed! I had an extremely weird problem with my out of warranty 2014 Honda Accord and the company that resolved it was Urban Motor Works in Scottdale, GA. Dan and Cameron are amazing! It’s a long story…… More All the indicator lights would come on in my instrument panel. The ABS, front collision warning, lane drift, brake…. All of them. And then, they would turn off. And then on etc.. The ABS really would fail as would all of the other safety systems in the car making it dangerous to drive. Honda was little help. After taking the vehicle to a Honda Dealer, the problem was diagnosed as an ABS module fault. Cost to repair? $1,200! I wouldn’t accept it. I did a ton of research and discovered 1) There were very few people that ever had this issue and 2) that since 2014, only one of these modules had been ordered in the entire Atlanta area and 3) they were back ordered from the manufacturer. Conclusion? These units shouldn’t fail. If they did, the replacement part would be available. Opened up a case with American Honda, Response: Nope. Sorry, doesn’t matter that you’ve owned 10 Hondas and that your family has also owned Hondas… we can’t help you. But (nice jab) they did imply that, if only I had been taking my vehicle to the dealer for regular service, they may have been able to assist. Surly made me think about purchasing another brand for my next car. But, I was persistent about finding another way, and I did. After discovering Urban Motor Works, they confirmed the dealer’s diagnosis but, went the extra mile to find a surplus ABS module that would bring the total repair bill, including labor to under $600! It was a lot of work to install but the new module didn’t function properly. It was late on a Friday. They put the car back together, didn’t charge me anything.and even brought the car to my home! Then, after a week, they found another unit, installed it and problem solved!
These guys specialize in weird electrical problems, are honest, incredibly easy to deal with, expert at what they do and work to find cost effective solutions. So if you have a problem like this one, don’t lay down for a car dealer’s restrictive policies. Take it to Urban Motor Works! You won’t be disappointed!
Finding a good mechanic shop is tough, but Urban Motor Works is as good as it gets! Shop Manager Cameran, made sure I was taken care of, and my car got the...
Yelp
3 weeks ago This place has the HIGHEST level of customer service I have experienced in a long time. They only deal with insurance companies usually though, not a personal customer basis.
